Specialty Paper Sales ZShipping CPG Papers

UPS- United Parcel Service Shipping (services & delivery times)

International Shipping

How do I track my package?

General Information (ship time, weekends, etc)

How do I receive free shipping?

If our shopping cart is offering UPS Shipping you will be able to choose from the following services...

UPS Ground (1-7 days- see map below)

UPS 3 Day Select (delivered on the third day- do not count the day it ships)

UPS 2nd Day Air (delivered in two days)

UPS Next Day Air (10 am delivery the next day M-F)

UPS Next Day Air AM (8 am delivery time the next day- not all areas M-F)

UPS Next Day Air Saver (delivered next day by the end of the day M-F)

VERY IMPORTANT UPS NOTES!

Note 1: If you are choosing a rush service (anything other than Ground) and expect your box to ship out the same day be sure to place the order before 12:00 noon PST/PDT. Orders placed after that time may or may not be able to ship out that same day.

Note 2: UPS will not deliver packages on the weekend unless you pay for Next Day Air service plus an extra fee of $15.00. Saturday service is not available in all areas. Send us an e-mail or call for details about this service.

Note 3: UPS does not count the day it ships or weekends when it gives delivery estimates. For example if you order UPS 3 Day Select on a Friday your box will not arrive until the following Wednesday.

Note 4: If you are in California do not choose 3 Day Select or your box will be delayed 1 day! Shipping within CA takes 1 to 3 days with Ground service (see map below).

YES! We do ship internationally

If you need us to ship outside the USA you can choose from UPS or USPS options. If you choose to go with USPS it will take an extra two days to ship your order to you.

Please contact us via email for a rate quote.

IMPORTANT NOTES:

1. In order to be able to issue you a FULL refund for a lost box we have to claim the entire value of your order on the customs form. This means that the customs form will show that the value of your parcel is the subtotal amount plus shipping (in other words the Grand Total amount). We put a copy of your invoice on the outside of the box in a pouch. We also put a note asking customs to refer to the invoice for the correct amount you paid for the merchandise (before shipping). There is no guarantee that your customs official will look at the invoice or read our note but they probably will.

2. We will not put down on the customs form that this order is a gift- that is illegal.

3. You may end up paying duty/taxes when your box arrives. These duties/taxes are determined by your government (not the US) so it is up to you to pay them and to be aware of them! You may want to contact your local post office/customs office and see what the charge might be before you order.

If you can't find the answer to your question here be sure to contact us! We are very accessible via phone, email, fax, mail and Live Chat. We are open 7 days a week to make sure you get the answers you need.

Contact Us Here

Time: We try to ship your order out the same day as long as it comes in before 12 noon (Pacific). If we are not able to ship it the same day it usually goes out the next day. If we do not have stock we will call and email you about it before shipping. We do send E-Mail confirmations when the order is placed and ships. If you do not receive one please check your SPAM filter or e-mail us at CPG@pacific.net You can also call our office (800) 637-6401 ext 1

Once your box is out the door it can take anywhere from 1 to 7 days to get to you depending on where you are located and which shipping service you choose. You can refer to the map at the top of the page to see how long it will take for your box to arrive if you chose UPS Ground. If you box went via US Priority Mail it can take from 1-4 days (longer for International packages- see above)

Tracking: We send out tracking numbers on all boxes that are going UPS and US Priority Mail (unless you are an International customer in which case you will be sent the customs number). Tracking numbers are generally sent out in the evening. If you do not receive your tracking number be sure to check any SPAM filters you may have. They love to get caught there!

Weekends: We are open to answer questions on the weekends via e-mail and phone. We do not process or ship orders during those days. If you place an order after 12:00 noon Friday, it will not be processed until Monday morning. There are several US legal holidays that occur on Mondays. Be aware that we cannot ship USPS parcels on those days.

The same goes for UPS delivery. They deliver only Mon-Fri (unless a special Saturday delivery fee is paid for). When you count the number of delivery days don't count the day it ships or the weekend.

Shipping Holidays: Please be aware of UPS holidays and US Post Office holidays On these days your box will be packed by us but will not go out until the holiday is over.

Backorders: We try not to backorder any items. If we know for sure when an out of stock item will be coming in we may choose to hold your order (if the item will be back in stock in a day or two). If we will be out of stock for a long time or an item has been discontinued we will contact you via e-mail or phone to let you know.

If you received a tracking number via email from us you can track your package easily.

Simply look and see what provider it was sent with and select the appropriate link below. If it says USPS before the tracking code that means it is shipping via the US Post Office. If it says UPS before the tracking code that means it is shipping via UPS.

UPS (United Parcel Service): http://www.ups.com

USPS Priority Mail (US Post Office): http://www.usps.com

Note: First Class Mail International cannot be tracked. The number we send to you is a customs number. It can be taken to your local post office/customs office and they can tell you when it enters your country. Beyond that no tracking is available.

Most Orders Ship for FREE!

Free Shipping Details!

If your cart subtotal is $100.00 (or more) shipping is free!*

Shipping offer is for UPS Ground Service only. If you choose to rush your order you will forfeit the free shipping on your order.

*Location Exclusion: Orders shipping to AK,HI,AS,FM,GU,MH,MP,PW,PR,VI & International orders